Whether you've got a question, a bug, a request, or just want to tell us how Helm's working for you — write to us. We read every email.
Billing or subscription
Update your card, change plan, cancel, or ask about a charge. Include your account email.
Something broken or unexpected
Tell us what you were doing and what you saw. A screenshot or recording is gold — paste any error message verbatim.
Feature request or feedback
What would make Helm work harder for you? We prioritize what paying users actually ask for.
Account access / login
Lost your password? Reset it on the Forgot password page. If you can't get in after that, email us with the address on your account.
Data export or account deletion
Email us and we'll handle it within 30 days, per our Privacy Policy.
Typical response: within 1 business day. Helm is operated by Sierra Sounds LLC.